Home | Sitemap      RetailCraft™ focuses on industry-specific training that is designed to groom candidates in the functional and soft skills sought after by the retail industry. An employment forecast shows that the share of modern retail is predicted to grow from about 2% currently to 15-20% over the next decade. Besides basic aptitude, selling skills and customer orientation which are mandatory for functional competence, employers in this segment also look for communication and interpersonal skills while hiring a candidate. Training Objectives - The candidate will achieve the following:   A good understanding of the retail industry   Internalise the aspects, structure and functions of retailing   Acquire the functional skills listed below     Understanding consumer behavior Consultative selling Customer relationship management   Ability to meet the requirements of an entry level professional Course Coverage   Business communication   Retailing aspects     Understanding of the Retail Industry     Retail selling skills     Sales approach     Customer Relationship Management (CRM)   Placement Preparation- CareerCraft™ Duration   100 hours, 4 weeks       Eligibility   10th pass/ 12th Pass/ Diploma holders   Less than 30 years of age with reasonable communication skills and basic numerical ability.       Click here to submit an enquiry <<Back   Copyright ©2005 Ma Foi Management Consultants Limited.